FAQ

Booking an assessment

How soon will the NAC reply to queries and questions?

The NAC will make an acknowledgement of any contact within one working day; the query or question will be responded to as soon as possible, usually within 48 hours, but at the worst within a maximum of 10 working days.

When is the next available appointment?

For the week beginning on the 10th of November, the waiting time for the next Needs Assessment appointment is 5 working days.

The KPI for appointment time is 15 working days.

How can I book a needs assessment at the NAC?

Contact us to make an appointment using our contact details.

Alternatively arrange an assessment by filling in our online booking form.

What do I need to book an appointment?

To confirm your appointment you need your DSA eligibility letter as well as a copy of your medical evidence.  You will also be asked to complete a pre-assessment form online.

Once the centre has received all documents, your appointment can go ahead.  You have 1 working day from making contact with the centre to send these documents; otherwise your appointment may have to be rescheduled for a later date.

Please ensure you have these documents scanned in electronically before calling the centre to make your booking.

Do I need to do anything after booking?

You will have to complete an online ‘Pre-Assessment form‘ before your appointment. If you are unable to complete this form online, please contact the NAC and request an alternative format.

This form is, amongst other things, to make sure that we have your correct details and to give you a chance to record any difficulties that you may experience.

Your needs assessment

Why do I need to have an assessment?

Once your Funding Body accepts that you are eligible for the DSA it will ask you to have a DSA assessment carried out so that your specific individual needs can be assessed. The assessment will identify the types of possible equipment and other support that you may need, how much it will cost and where to get it from. Once they have this information they can release the funding for your DSA.

Assessment fee

The assessment fee is fully inclusive and is met through the student’s Disabled Student’ Allowance (General Allowance).  Assessment centres will charge a single assessment fee, which will cover all work required for the duration of course study.  This will include:

  • Additional needs with which a student presents.
  • Any activities undertaken by the assessor or centre to review the student’s DSA support, for the duration of the original course.
  • Liaison with funding bodies, equipment suppliers HEIs or other stakeholders for the purpose of review of the student’s support needs.

Students who present with an additional diagnosis during the course will receive a response from the original centre, in accordance with the above points.  The NAC’s fully inclusive Assessment fee is £650, which is paid for by the DSA through the DSA’s General Allowance.

Where will my assessment take place?

Usually, your assessment will take place in one of the NAC assessment rooms located at the University of Northampton Avenue Campus, or at one of our Indigo outreach centre in Norwich.

Home assessments can be arranged; however, this service is only available for specific disability related reasons and is at the discretion of your Funding Body and the centre manager.

What if I want to be assessed somewhere else?

You can decide at which assessment centre you would like your assessment to take place. There are approximately 180 centres around the country. You can find a searchable list of those centres on the DSA-QAG web site though you must contact your chosen centre directly to make an appointment.

How long will my assessment take?

The appointment is likely to take between 1.5 and 2.5 hours; the exact length of time depends on the complexity of your individual needs.

Do I need to bring anything to the assessment?

Your eligibility letter and medical evidence need to be sent to the centre prior to your assessment;  therefore you do not need to bring any documents to your needs assessment.

Where can I park my car on the day of my assessment?

Northampton centre: you can request a parking space at the time of booking. The space is located directly in front of the centre.

Norwich outreach assessment centre: we do not offer parking facilities at this centre.  St Andrews Car park is the closest pay and display car park; it is located within 2 minutes walk of the centre.

Bury St Edmunds outreach centre: there is a dedicated bookable parking space located directly in front of the centre; however we cannot guarantee the availability of this.

After your assessment

When will I receive my Needs Assessment Report?

After your assessment has been completed, your assessor will write a Needs Assessment Report (NAR) outlining the recommendations based on what was discussed during your assessment. You should receive this within 10 working days from the date of your assessment.

A copy of your final report will be sent to you and to your funding body at the same time.

I only received a draft version of my report. What should I do?

If you requested a draft copy of your report you have 5 working days to respond.  If you do not respond within these 5 days the report will be sent to your funding body.

I received a DSA-2 Notification of Entitlement letter. What is it?

The entitlement letter (DSA2 Notification of Entitlement) from your funding body (SFE/NHS) confirms what support they have agreed to fund.  Follow the instructions written on this letter.

 

Equipment

When can I order the equipment recommended during the assessment?

If the DSA-2 Notification of Entitlement letter you receive from your funding body confirms that you are entitled to specialist equipment, you can go ahead and order this equipment.

Using the details provided in this letter, contact the supplier to order your equipment as soon as possible (supplier’s contact details can be found in your report in section E).  If you require help with ordering equipment, you can show this letter to your Disability Coordinator/Advisor at your university, who may be able to help you.

Is the equipment provided under warranty and/or insurance?

Equipment (hardware only) supplied by a DSA-QAG approved supplier will be covered by insurance and warranty for the duration of your course.

We advise you to fill in and return any warranty or registration cards / online forms provided with your equipment; these entitle you to a certain amount of support from the manufacturers.

I already have my own equipment. What will happen?

Your needs assessor will ensure that your computer can run the software recommended.

If you have your own suitable computer, make sure that its insurance and warranty are extended to cover your course of study.  DSAs funding is available for insurance and warranty cover for your existing personal computer.  It is essential that you let your funding body know if you are unable to extend your insurance or warranty,

Support

How do I organise the exam adjustments discussed during the assessment?

Any exam recommendations have to be approved by your university.  Contact your Disability Coordinator/Advisor as soon as possible to find out how to organise these adjustments.

How do I get a refund for my photocopies and consumables?

If recommended and approved, start keeping receipts for consumables, for example photocopying and printing costs as these costs can be reimbursed by your funding body if you have a suitable receipt.

Read additional information on the dedicated page on YourDSA website.

 

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